The young man who rear-ended my car said, “Accidents happen.” I was hoping for two different words:
Two simple, powerful words.
The sooner said, the better.
I think part of it might be a conditioned reflex not to accept responsibility…not as a generational ‘thing’, but more an act of caution in a highly litigious society.
You’re right, Andrew, but studies show that folks are more likely to sue over an error if they sense a cover-up or think people don’t care– a bit of wisdom from hospital risk management. Yet s till, everyone’s first reaction is to pull back and say nothing.
Those two simple words calms any storm. Grace to say them at the right time.
Grace! That’s perfect Oyinlola.
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